FAQ – Frequently Asked Questions
Orders and Availability
How do I know if an item is available?
All purchasable items and sizes are indicated as available on Chenzo.it. If a size or product does not appear on the website, it is currently out of stock.
Can I modify or cancel an order?
Please contact us as soon as possible after placing your order. If the order has not yet been prepared or handed over to the courier, we will check the possibility of modifying or cancelling it.
Shipping
When will my order be shipped?
Orders are generally prepared and handed over to the courier within 48 business hours of order confirmation.
How can I track my shipment?
When the order is handed over to the courier, you will receive the necessary information to monitor the delivery.
Do you also ship internationally?
Yes. CHENZO ships within Italy and to numerous European and international countries. Costs and available methods are shown during checkout.
Returns and Refunds
Can I return an item?
Yes. You can request a return in accordance with the conditions and terms indicated on our Returns page.
How should the product be returned?
The item must be returned intact, unused, unwashed, and complete with original tags, accessories, and packaging.
When will I receive my refund?
After the return is received and verified, the refund will be processed using the payment method used for the order, according to the applicable conditions.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout. CHENZO offers various payment solutions, including, where available, payment cards, PayPal, Klarna, and Scalapay.
Products
Are the products sold by CHENZO original?
Yes. CHENZO sells original products from the brands in its assortment.
Can the colors be different from the photographs?
Images are created to represent the product as faithfully as possible. However, shades and colors may show slight differences due to photographic lighting and the settings of the screen used.
Support
How can I contact CHENZO?
For information regarding products, orders, shipments, or returns, you can contact our Customer Care at eshop@chenzo.it.