Shipments
SHIPPING
CHENZO ships to Italy, to the countries of the European Union and, subject to verification of the destination, to the rest of the world.
All orders are carefully prepared and packed before shipping and handed over to an express courier.
SHIPPING COSTS
Italy
Shipping costs €7.00 for orders under €55.00.
For orders of €55.00 or more, shipping is free.
Estimated delivery time: 2–3 working days from dispatch.
European Union
Shipping costs €9.90 for orders under €100.00.
For orders of €100.00 or more, shipping is free.
Estimated delivery time: 3–5 working days from dispatch.
Rest of the world
CHENZO can also ship to destinations outside the European Union.
Costs, methods and delivery times may vary depending on the destination country. For destinations not available directly at checkout, the Customer can contact CHENZO Customer Care to check whether shipping is possible and on what terms.
For shipments to non-EU countries, customs duties, local taxes and other import charges may apply under the regulations of the destination country. Any such costs are not included in the product price or in the shipping costs, unless expressly stated otherwise at the time of purchase.
ORDER PROCESSING
Orders that have been duly received and paid for are generally prepared and dispatched within 2 working days.
Shipments leave from Naples (Traversa II Privata Casilli 8, 80144) and are made on working days, Monday to Friday. Orders received on a Saturday, a Sunday or a public holiday are handled starting from the next working day.
During periods of high order volume, promotions, holidays or other exceptional circumstances, preparation times may vary.
SHIPMENT TRACKING
Once the order has been handed over to the courier, the Customer will receive the information needed to follow the shipment, including, where available, the tracking number.
Tracking makes it possible to check the progress of the delivery through the services provided by the courier in charge.
DELIVERY TIMES
The delivery times shown on the site are estimates and run from the date on which the shipment is handed over to the courier.
Times may vary depending on the destination, the courier, public holidays, customs checks, weather conditions, periods of high shipping volume or other circumstances not directly attributable to CHENZO.
DELIVERY AND PARCEL CHECK
Upon delivery, the Customer is asked to check the outside condition of the parcel.
If the packaging is visibly damaged, tampered with or not intact, we recommend accepting the shipment with reservation, specifying where possible the nature of the damage, or refusing delivery where the condition of the parcel makes this advisable.
Any anomalies must be reported promptly to CHENZO Customer Care, providing the order number and, where necessary, photographs of the parcel and of the product received.
FAILED DELIVERY AND INCORRECT ADDRESS
The Customer is responsible for the accuracy and completeness of the delivery address provided when placing the order.
If a shipment cannot be delivered because of an incorrect or incomplete address, failure to collect it, repeated absence of the recipient or any other cause attributable to the Customer, and it is returned to CHENZO, any costs incurred for the return of the shipment may be deducted from the amount to be refunded, within the limits allowed by applicable law.
SUPPORT
For information on shipments, deliveries or international destinations, you can contact CHENZO Customer Care at: