Shipments
Shipping is free throughout Europe
Chenzo ships to Italy and worldwide with the most reliable couriers. All goods shipped by Chenzo are carefully packaged. Along with the goods shipped, Chenzo will include the invoice in the package, detailing prices and applied discounts, even during sales.
FREE INSURANCE
Chenzo is covered by free insurance against theft and/or accidental damage for all shipments. The insurance remains valid until the moment of delivery of the goods.
ORDER FULFILLMENT
All regularly completed and paid orders will be processed within two working days: all shipments depart from Chenzo, (Italy), only on working days, from Monday to Friday, from 9:00 AM to 5:30 PM. Orders placed on Saturdays and Sundays will be processed the following Monday.
TRACK YOUR SHIPMENT ONLINE
Chenzo offers its customers a traceable shipping service at all times, thanks to the service provided by couriers. The Customer will receive a confirmation email for the shipment of the goods with the code (tracking number) provided by the Courier, which will allow them to check the progress of their shipment at any time.
WORLDWIDE SHIPPING
Shipments can be DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Paid) shipping is available for EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries, not subject to VAT/TVA payment on the purchase price.
DELIVERY TIMES
Delivery times are affected by the destination areas of the products. ITALY (DDP): delivery is approximately expected within two days of shipment. EU European Countries (DDP): delivery is approximately expected within three working days of shipment. Non-EU European Countries (DDU): delivery is approximately expected within three working days of shipment. Rest of the World: delivery is approximately expected up to 5-7 days from shipment with Express Service.
DELIVERY CONDITIONS
Once the goods are delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery receipt. If the packaging appears tampered with or not intact, the Customer can sign the delivery receipt with reservation or refuse the delivery. Any anomalies must be promptly reported to the local UPS Office and to Chenzo, by sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for the return of the package to Chenzo will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Chenzo at the Customer's expense. In this case, Chenzo will deduct this amount from any refund due to the Customer.