PRIVACY POLICY – CHENZO

Last updated: September 2, 2026

This Privacy Policy describes how CHENZO S.R.L. collects, uses, stores, and discloses user personal data when they visit the site, use available services, make a purchase, or otherwise interact with CHENZO.

The online store is powered by the Shopify platform.

For the purposes of applicable personal data protection legislation, including Regulation (EU) 2016/679 (“GDPR”), the data controller is:

CHENZO S.R.L.
Traversa II Detta Casillo 6
80144 Naples (NA) – Italy
VAT number: 06956681214
Email: eshop@chenzo.it

1. Personal data we collect

Depending on how you interact with our site and services, we may collect different categories of personal data.

Identification and contact data

We may collect:

first name and last name;
billing address;
shipping address;
email address;
phone number;
other information necessary for order management.

Order and transaction data

We may process information related to:

products viewed;
products added to cart;
orders placed;
returns and exchanges;
refunds;
shipments;
previous transactions;
purchase preferences.

Payment data

When you make a purchase, the information necessary to process the payment is processed.

Depending on the chosen method, payment may be managed through third-party payment providers and intermediaries.

CHENZO does not necessarily store all complete data of the payment instrument used by the Customer when these are processed directly by the relevant payment service provider.

Account data

If a customer account is created, we may process information associated with the account, including credentials, preferences, and settings.

Communication data

When you contact us, we may collect and store the information contained in the communications necessary to respond to requests, provide assistance, and manage any issues related to orders.

Technical and site usage information

During site usage, information such as:

IP address;
browser;
device used;
operating system;
device identifiers;
connection information;
browsing and interaction mode with the site;
cookies and similar technologies.

may be automatically collected.

2. Sources of personal data

We may collect personal data:

directly from the user, for example during registration, a purchase, newsletter subscription, or a support request;

automatically, during site usage and related services;

through Shopify and other service providers, when necessary for e-commerce operation;

through partners and third parties, within the limits permitted by applicable legislation.

3. How we use personal data

Personal data may be used for the following purposes.

Order management and contractual relationship

We use the data to:

process orders;
manage payments;
arrange and manage shipments;
send order-related communications;
manage returns, exchanges, and refunds;
provide assistance;
manage the Customer's account.

Processing is mainly necessary for the execution of the contract or pre-contractual measures requested by the data subject.

Operation and improvement of services

We may use the collected information to ensure the proper functioning of the site, improve the user experience, and optimize our services.

Marketing and advertising

Where permitted by applicable law, we may use personal data for promotional and marketing activities, including sending commercial communications.

When required by law, such activities are carried out based on user consent.

The user can withdraw consent or unsubscribe from promotional communications using the tools provided in the received communications.

Security and fraud prevention

We may use personal data to:

verify the authenticity of transactions;
prevent fraud and abuse;
protect accounts;
safeguard site security;
detect potentially illegal or harmful activities.

Legal obligations

We may process data when necessary to comply with tax, administrative, accounting, and regulatory obligations or to respond to legitimate requests from competent authorities.

4. Disclosure of personal data

Personal data may be disclosed, to the extent necessary, to entities that provide services functional to the management of the business and e-commerce, such as:

Shopify;
payment service providers;
financial institutions;
couriers and logistics operators;
IT and hosting service providers;
support service providers;
professional consultants;
marketing and analytics tool providers;
public authorities, when required by law.

Data is disclosed only when necessary and in compliance with applicable legislation.

5. Shopify

Our online store uses Shopify.

Shopify may collect and process personal data related to access and use of services necessary for e-commerce operation.

In certain circumstances, Shopify may also process information through infrastructures or entities located outside the user's country of residence.

How Shopify processes personal data is also governed by its own privacy policies.

6. Cookies and similar technologies

The site uses cookies and similar technologies to allow the proper functioning of services and, depending on user choices and site configuration, for analytics, personalization, and marketing.

For more detailed information, please consult the Cookie Policy available on the site.

When required by applicable law, non-strictly necessary cookies are used based on the preferences expressed by the user through consent management tools.

7. Third-party websites and services

The site may contain links to sites, platforms, or services managed by third parties.

CHENZO does not control how such entities process personal data. Therefore, before providing information to external services, we recommend consulting their respective privacy policies.

8. Children's data

CHENZO's services are not specifically intended for minors.

We do not knowingly collect personal data from minors in violation of applicable legislation.

If a parent or guardian believes that a minor has inappropriately provided us with personal data, they can contact us at eshop@chenzo.it to request verification and, when applicable, deletion.

9. Data security

We adopt technical and organizational measures aimed at protecting personal data from unauthorized access, loss, misuse, alteration, or disclosure.

However, no data transmission or storage system can be considered completely risk-free.

Therefore, we invite users not to transmit confidential information through insecure channels.

10. Data retention

Personal data is retained for the period necessary for the purposes for which it was collected and, where applicable, for the additional period necessary to comply with legal, tax, and accounting obligations, dispute management, and the protection of CHENZO's rights.

The retention period may therefore vary depending on the type of data and the purpose of the processing.

11. Data subject rights

In the cases provided for by applicable law, the data subject may exercise their rights in relation to personal data, including:

right of access to their data;
right to rectification of inaccurate data;
right to erasure of data;
right to restriction of processing;
right to object to processing;
right to data portability, where applicable;
right to withdraw consent at any time, when processing is based on consent.

The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Requests can be sent to:

eshop@chenzo.it

We may request information reasonably necessary to verify the applicant's identity before proceeding with the request.

12. Complaints

If they believe that the processing of their personal data is in violation of applicable law, the data subject can contact CHENZO to request clarification or exercise their rights.

The right to lodge a complaint with the competent supervisory authority also remains unaffected.

For Italy, the competent authority is the Italian Data Protection Authority.

13. International data transfers

Some providers used for the provision of services may process personal data in countries other than the user's country of residence.

When personal data is transferred outside the European Economic Area and the transfer requires specific safeguards under applicable law, the mechanisms provided for by data protection legislation are used.

14. Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes to services, data processing methods, or for operational, legal, or regulatory needs.

The date at the top of the page indicates the last update of the Policy.

15. Contacts

For questions regarding this Privacy Policy or to exercise your personal data protection rights:

CHENZO S.R.L.
Traversa II Detta Casillo 6
80144 Naples (NA)
Italy
VAT number: 06956681214
Email: eshop@chenzo.it